Refund and Cancellation Policy

You can cancel at any time from your account page or the Stripe billing portal. The cancellation takes effect at the end of the current paid period. Your paid features remain active until then, and you will not be charged again.

Pro and Agency subscriptions renew automatically each month until you cancel. Stripe charges your payment method at the start of each new paid period and emails you a receipt.

The paid plan is a digital service that begins immediately. By subscribing, you expressly request that we start providing it right away and acknowledge that, once it has started, you lose the 14 day right of withdrawal that would otherwise apply to distance contracts under EU consumer law. Your request and acknowledgement are confirmed at checkout.

We generally do not issue refunds for paid periods that have already started, and we do not prorate unused time. We issue refunds where required by law. We may also issue refunds for duplicate charges, clear billing errors, or extended unavailability caused by us.

Email contact@ludehq.com from the email address on your account. Include the date and amount of the charge. We will respond within a few business days.